✨ AI Summary
We are seeking a Customer Experience Analyst to join our Customer Experience Team. This role involves analyzing customer insights, identifying trends, and developing data-driven recommendations to improve customer satisfaction and engagement. Key responsibilities include defining business requirements, documenting workflows and customer journey maps, leading CX research methodologies, and analyzing quantitative and qualitative data to uncover customer insights. The analyst will also create and analyze surveys, use tools like Power BI, Tableau, or Excel for data visualization, and be familiar with regression, correlation, segmentation, and trend analysis. The position requires a Bachelor's Degree in Computer Science & Engineering or similar, CX knowledge, and a Data Analysis certification. Strong analytical, communication, and presentation skills are essential, with a preference for experience in IT system implementation, Microsoft technologies, or system implementation projects.
Requirements
The ideal candidate will have a Bachelor's Degree in Computer Science & Engineering or similar, with knowledge in CX and a Certification in Data Analysis. Strong analytical skills are required, along with experience in customer data analysis and visualization tools like Excel and Power BI. Excellent communication and presentation skills are essential for translating data insights into actionable recommendations. Experience with IT system implementation projects is preferred, as is proven experience in journey mapping, customer insight analysis, and understanding behavioral and attitudinal drivers.
Description
We are seeking a detail-oriented and analytical Customer Experience Analyst to support our Customer Experience Team. The ideal candidate will work closely with stakeholders to analyse customer insights, identify trends, and develop data-driven recommendations to enhance customer satisfaction and engagement.