Guest Service Manager

🏢 Hilton Luxor Resort & Spa
📍 Ras Al Khaimah, United Arab EmiratesFull-timeOn-site
📅 Posted: 2mo ago🔄 Updated: 2mo ago
CV%
✨ AI Summary
As a Guest Service Manager at Hilton Luxor Resort & Spa, you will oversee daily food and beverage operations to ensure top-tier quality, service, and profitability. Your responsibilities include enhancing guest satisfaction, driving operational efficiency with cost controls, and elevating service standards. You will also supervise, coach, and develop team members, and ensure compliance with health, safety, sanitation, and alcohol awareness regulations. The company offers an award-winning workplace culture and opportunities for career growth within the hospitality industry.
Required Skills
Other
hospitalityaccountabilityalcohol awareness
Business, Sales & Management
HR ManagementCustomer Success
Soft Skills & Professional Competencies
LeadershipCollaboration
Engineering, Construction & Trades
HSE
Hospitality, Retail & Customer Service
Sanitation Standards
🎁 Benefits & Perks
Award-winning workplace culture
Requirements
The role requires managing daily food and beverage operations, enhancing guest satisfaction, driving operational efficiency through cost controls, and upholding regulatory standards. Candidates should demonstrate strong leadership, teamwork, accountability, and knowledge of health, safety, sanitation, and alcohol awareness regulations.
Description
Job description / Role Job Type Full Time Job Location Ras Al Khaimah, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Catering, Food Services & Restaurants Company Industry Travel, Hotel & Tourism Exceptional hospitality starts with you Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a food & beverage manager, you’re not just overseeing operations of one or more dining outlets – you’re contributing to creating memorable guest experiences that leave a lasting impression. Here's what you'll do during a typical day: Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction. Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience. Drive operational efficiency: Oversee the administrative and planning functions of the food & beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses. Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability. Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team. Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing. What it takes to make the stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Join an award-winning workplace culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. About the Company Facing the West Bank, our resort rests on the edge of the River Nile, less than seven kilometers from central Luxor via shuttle. We have traditional felucca sailing and horseback and camelback tours of the riverbanks, with both Karnak and Luxor temples within four kilometers. Perks include our holistic spa, two infinity pools, and a kids' corner. Apply Now
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00