Requirements
Candidates should possess strong verbal communication, customer service, and client relationship skills, along with basic computer and CRM navigation abilities. Time management and organizational skills are essential for handling call volumes and meeting targets. Fluency in English is required, with additional regional languages being an advantage. A minimum of a high school diploma is necessary, and previous experience in telecalling or related roles is preferred.
Description
Company Description Promocell is an integrated marketing agency with four decades of experience activating brands across the Middle East, Turkey, and India. The team is highly driven, efficient, and skilled, supporting clients with end-to-end marketing solutions. Promocell combines regional expertise with creative thinking to help brands grow and reach diverse audiences. The agency values professionalism, performance, and collaboration, offering team members the opportunity to work on impactful campaigns for a wide range of industries.Role Description This is a full-time remote role for a Telecaller at Promocell. The Telecaller will make outbound and receive inbound calls to prospective and existing clients, explaining services, clarifying requirements, and responding to basic inquiries. Responsibilities include updating call records in the CRM or tracking system, following up on leads, and scheduling appointments or meetings for the sales or account management teams. The Telecaller will maintain call quality standards, adhere to scripts and guidelines where needed, and meet daily and weekly productivity targets. The role also involves coordinating with internal teams to relay client feedback, support campaign execution, and contribute to a positive brand experience during each interaction.QualificationsCandidates should possess strong verbal communication skills, clear pronunciation, and active listening abilities.Candidates should possess customer service and client relationship skills, including empathy, patience, and professionalism on calls.Candidates should possess basic computer and CRM navigation skills, including data entry and accurate record-keeping.Candidates should possess time management and organizational skills to handle call volumes, follow-ups, and daily targets effectively.Fluency in English is required; additional regional languages relevant to the Middle East, Turkey, or India are an advantage.Previous experience in telecalling, telesales, contact center, or inside sales roles is preferred but not mandatory.Ability to work independently in a remote setting, with reliable internet connectivity and a suitable work environment.Minimum high school diploma; a degree in business, marketing, or communications is a plus.