Are you a skilled communicator who thrives on solving problems and delivering results? This is your chance to join a collaborative Payments team where your negotiation and analytical abilities will directly protect the firm's financial health. You will work with clients and partners to resolve complex account matters while growing your expertise in a dynamic, technology-driven environment. If you are resilient, adaptable, and motivated by impact, this role is for you.
As a Payments Collections Specialist in the Payments Services team, you will manage the collection of chargebacks, fees, and other disputed client items while acting as a key point of contact between clients and internal partners. You will use your judgment and negotiation skills to resolve delinquencies, minimize financial risk, and ensure a positive client experience. We are a fast-paced, metrics-driven team that values accountability, collaboration, and critical thinking.
Job Responsibilities
- Contact clients by telephone and email to collect outstanding chargebacks, fees, and disputed items
- Assess the severity of account delinquency and make decisions based on established criteria
- Negotiate payment arrangements with clients in a professional and solutions-focused manner
- Handle skip-tracing assignments to locate clients with outstanding balances
- Liaise with internal teams to promptly resolve issues and eliminate negative financial impact
- Request client account terminations to minimize losses where appropriate
- Manage the return or billing of rented equipment as required
- Manage a Collections queue using the firm's proprietary collections system
- Navigate a complex, multi-system environment while maintaining full client engagement
- Document all account activities thoroughly and concisely
- Prioritize workload effectively to meet performance metrics and ensure efficiency
Required Qualifications, Capabilities, and Skills
- Strong verbal and written communication skills for engaging clients and internal partners
- Proven analytical, negotiation, and problem-solving skills
- Ability to navigate multiple technology platforms simultaneously
- Demonstrated resilience and adaptability in a fast-paced, metrics-driven environment
- Strong organizational skills with the ability to manage competing priorities
- Proficiency in Microsoft Office products, including advanced Word and Excel
- Ability to work both independently and as part of a team
- Critical thinking skills with the ability to exercise independent judgment
- High level of personal accountability, integrity, and punctuality
Preferred Qualifications, Capabilities, and Skills
- Experience in banking, commercial, or payment processing industries
- Commercial accounts receivable collections experience
- Merchant acquiring experience in a front-line support role
- Knowledge of or experience with Alteryx