Requirements
The ideal candidate will have a 10th Standard education or equivalent, with a minimum of 5 years of experience in a Service Technician role specializing in watches. Proficiency in watch and clock repair techniques, strong customer interaction and communication skills, and knowledge of MS Excel and Word for documentation are required. Sound knowledge of watches and the watch industry is also essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Retail
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The Watch Technician is responsible for delivering high-quality after-sales service through expert repair and maintenance of watches and clocks. Positioned in the Retail department, this role is crucial for sustaining customer satisfaction and driving service revenue. Success in this position involves meeting service targets, providing accurate technical assessments of timepieces, and ensuring excellence in technical documentation and quality control procedures.
What you will do
Perform professional and technical repairs of watches and clocks.
Conduct regular quality control checks to verify service standards.
Consolidate and address technical issues effectively.
Provide technical estimates regarding the authenticity and reparability of watches.
Support after-sales service to maintain customer satisfaction and service revenue.
Follow up and manage all technical documentation related to service repairs.
Achieve the service targets set by the department.
Required skills to be successful
Expertise in watch and clock repair techniques.
Strong customer interaction and communication skills.
Proficiency in technical documentation management.
Ability to achieve and surpass service-related performance targets.
What qualifies you for the role
10th Standard education or equivalent certification.
Minimum of 5 years of experience in a Service Technician role, specializing in watches.
Sound knowledge of watches and the watch industry, including brands and technical specifications.
Proficiency in MS Excel and Word for documentation and report generation.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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