Requirements
Bachelor's degree in Business Administration, Operations Management, Supply Chain, Industrial Engineering, or a related field. Minimum 5 years of experience in Operations or Delivery Management. Experience in multi-site operational management and managing Third-Party Logistics providers. Proven experience leading and developing operational teams. Strong skills in data analysis, performance management, stakeholder management, project management, and continuous improvement.
Description
We are looking for a Delivery Manager to lead and optimize Domino's UAE delivery operations.The role will be responsible for improving customer experience, operational efficiency, delivery profitability, fleet performance, and third-party logistics performance while supporting overall business growth. Key ResponsibilitiesManage the delivery operational budget and optimize Cost per Order across own fleet and 3PL partners.Develop delivery standards, SOPs, governance, and performance monitoring processes.Prepare business reviews, performance reports, and executive presentations.Lead strategic delivery initiatives including On-Demand Delivery, Routing Optimization, technology improvements, and new delivery models.Collaborate with Operations, Supply Chain, Marketing, Finance, Customer Experience, and IT.Analyze operational gaps and implement corrective actions to improve delivery performance.Manage and govern Third-Party Logistics partners and ensure SLA compliance.Own key delivery KPIs including ADT, Cost per Order, On-Time Delivery, Customer Satisfaction, and Order Success Rate.Manage delivery fleet and assets, including bikes, maintenance, insurance, tracking, utilization, and overall readiness.Ensure delivery safety and regulatory compliance, including applicable RTA and MoHRE requirements. RequirementsBachelor's degree in Business Administration, Operations Management, Supply Chain, Industrial Engineering, or a related field.Minimum 5 years of experience in Operations or Delivery Management.Multi-site operational management experience.Experience managing Third-Party Logistics providers.QSR or Food Delivery experience is preferred.Proven experience leading and developing operational teams.Strong skills in data analysis, performance management, stakeholder management, project management, and continuous improvement.