Requirements
Previous experience in a similar hospitality role, property management system experience, and computer literacy in Microsoft Windows applications are required. A university or college degree in a related discipline is preferred. Candidates must possess a professional presentation and have strong interpersonal and problem-solving abilities, be highly responsible and reliable, and able to work well under pressure in a fast-paced environment while maintaining focus on guest needs.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.
Our commitment to diversity & inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Assist with the management of all operational departments as required.
Management of roster, costings and forecasting.
Professional development of reservation agents to ensure strong succession planning.
Involvement in and management of setting KPIs for front office and guest satisfaction.
Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
Assist in all areas of the hotel to eliminate potential issues including food and beverage operations.
Immediately attend to guest requests and lead, by example, to other members of the team by being proactive and resourceful.
Responsibility for the health and safety of all patrons, guests and staff members.
Oversee the whole guest experience from reservation through to departure.
Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.
You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.
Qualifications
Previous experience in similar role in hospitality is required.
Previous property management system experience required.
Computer literate in Microsoft Windows applications required.
University or college degree in a related discipline preferred.
Must possess a professional presentation.
Strong interpersonal and problem-solving abilities.
Highly responsible and reliable.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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