Requirements
The ideal candidate will possess a Bachelor's degree in Business Administration or Healthcare Management, with 3-5+ years of experience in clinic operations, healthcare administration, customer experience, hospitality, or service operations. Previous supervisory or managerial experience is preferred, along with strong experience in team coordination and operational management. Healthcare or clinic experience is considered an advantage. Essential skills include strong communication, leadership, problem-solving, organizational and follow-up abilities, with a professional and patient-focused approach.
Description
Role Summery:The Clinic Operations Manager is responsible for managing and overseeing the day-to-day operations of the clinic to ensure efficient workflow, high-quality patient experience, effective staff performance, and smooth coordination between clinical and administrative teams.The role is responsible for ensuring that clinic procedures, schedules, staffing, patient flow, service standards, and operational requirements are properly managed and continuously improved. The Clinic Operations Manager acts as the main operational link between management, clinical teams, administrative staff, patients, and support functions.The position requires strong leadership, organization, communication, problem-solving, decision-making, and follow-up skills, with a strong focus on patient satisfaction, operational efficiency, staff accountability, service quality, and clinic performance. Key Responsibilities:1. Clinic Operations Management2. Team Management & Supervision3. Patient Experience4. Booking & Scheduling Management5. Clinical & Administrative Coordination6. Performance & KPI Management7. Quality & Process Improvement8. Documentation & Reporting9. Facilities, Supplies & Operational Readiness10. Complaint & Issue Resolution11. Compliance & Professional Standards12. Continuous Improvement Candidate Requirements:Bachelor's degree in Business Administration, Healthcare Management, or a related field is preferred.3–5+ years of experience in clinic operations, healthcare administration, customer experience, hospitality, service operations, or a related field.Previous supervisory or managerial experience is preferred.Strong experience in team coordination and operational management.Healthcare or clinic experience is an advantage.Strong communication, leadership, and problem-solving skills.Ability to manage multiple priorities in a fast-paced environment.Strong organizational and follow-up skills.Professional and patient-focused approach.Key SkillsClinic Operations ManagementTeam Leadership & SupervisionPatient Experience ManagementScheduling & Appointment ManagementKPI MonitoringStaff Performance ManagementProblem Solving & Decision MakingComplaint ManagementProcess ImprovementCross-Department CoordinationCommunication & NegotiationOrganization & Follow-UpConfidentiality & Professional ConductWorking Schedule:6 working days per weekMorning and evening shifts according to clinic operational requirements.