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How do I apply for the Director Service Design & Innovation | Qatar job at Adecco Group?

Click the Apply Now button on this page to apply for the Director Service Design & Innovation | Qatar position at Adecco Group. You will be redirected to the original job listing to complete your application.

Where is the Director Service Design & Innovation | Qatar position located?

This Director Service Design & Innovation | Qatar role is based in Doha, Qatar.

Director Service Design & Innovation | Qatar

🏢 Adecco Group

📍 Doha, QatarFull-timeOn-site

📅 Posted: 1w ago🔄 Updated: 1w ago

CV%

✨ AI Summary

Adecco Group is seeking a senior Service Design & Innovation leader for their Doha, Qatar office. This role involves driving the development, commercialization, and operationalization of next-generation managed technology services across Cloud, Cybersecurity, Data Centres, AI, and Digital Infrastructure. The ideal candidate will have a proven track record of transforming technology concepts into scalable, commercially viable, and operationally ready services within an MSP, Systems Integrator, Cloud, or Data Centre environment. Key responsibilities include owning the end-to-end service design lifecycle, developing a 3-year service portfolio roadmap, commercializing services, establishing service blueprints and SLAs, managing service costing and profitability, and governing operational readiness. The role also involves driving AI/AIOps, observability, orchestration, and automation, and leading multidisciplinary teams. A minimum of 15 years of IT industry experience and 8 years in relevant leadership roles is required, along with mandatory ITIL 4 certifications. Additional advantageous certifications are also listed.

Required Skills

Other

○Profitability○Product Alliances○AIOps○GPUaaS○Transition Gates

Business, Sales & Management

○Project Management○Real Estate Sales○Cost Control○Change Management

Information Technology

○Clean Architecture○Monitoring○Security Operations○Cloud Architecture○IT Infrastructure○Generative AI

Engineering, Construction & Trades

○Blueprints○Cost Estimation

Requirements

Requires 15+ years of IT industry experience with at least 8 years in Service Design, Service Architecture, Product Management, or Service Portfolio leadership. Must have a strong background in MSP, Systems Integrator, Cloud Provider, or Data Centre Provider environments and proven experience taking managed services from concept to commercial launch. Mandatory certifications include ITIL 4 Managing Professional (MP) and ITIL 4 Strategic Leader (SL).

Description

We are looking for a senior Service Design & Innovation leader to drive the development, commercialization and operationalization of next-generation managed technology services across Cloud, Cybersecurity, Data Centres, AI and Digital Infrastructure.This is a strategic leadership role for someone who has successfully transformed technology concepts into scalable, commercially viable and operationally ready services within an MSP, Systems Integrator, Cloud or Data Centre environment.Key ResponsibilitiesOwn the end-to-end service design lifecycle – ideation, business case, architecture, costing/pricing, readiness, launch and retirementDevelop and manage a 3-year service portfolio roadmapBuild and commercialize services across Cloud, Cybersecurity, AI, GPUaaS, Data Centres and Digital InfrastructureEstablish service blueprints, catalogues, SLAs and operating/support modelsOwn service costing, profitability, margin and investment modellingGovern operational readiness including runbooks, CMDB, monitoring, automation and transition gatesDrive AI/AIOps, observability, orchestration and automation across servicesPartner with Sales, Product, Alliances, Architecture, Security, Operations and DevOpsLead multidisciplinary Service Architecture, Readiness, Innovation and Commercial Design teamsWhat We're Looking For15+ years of IT industry experience8+ years in Service Design, Service Architecture, Product Management or Service Portfolio leadershipStrong background within an MSP / Systems Integrator / Cloud Provider / Data Centre ProviderProven experience taking managed services from concept → business case → pricing → SLA → operational readiness → commercial launchStrong commercial understanding of costing, pricing, margins and service profitabilityExposure to Cloud, Cybersecurity, AI/AIOps, Cloud Native and Digital InfrastructureSenior stakeholder and team leadership experienceMandatory CertificationsITIL 4 Managing Professional (MP)ITIL 4 Strategic Leader (SL)Additional certifications such as TOGAF, COBIT, FinOps, PMP/PRINCE2, AWS/Azure Architecture, OpenShift, Kubernetes or AI/MLOps are advantageous.If you have built and commercialized complex managed technology services and are ready to shape the next generation of Cloud, AI and Digital Infrastructure services, we would be keen to hear from you.

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