Requirements
Requires a Bachelor's degree in computer science, engineering, or information systems, with 7+ years of product management experience, including 5+ years managing mobile app products at scale. Must have proven success launching and growing customer-facing mobile applications, strong understanding of mobile app ecosystems, mobile UX, and experience with mobile development teams. Airline or travel industry experience and strong stakeholder management, communication, and influencing skills are required, along with experience in agile environments like SAFe and Scrum.
Description
Job description / Role
Job Type
Full Time
Job Location
UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
IT - Software & Web Development
Company Industry
Travel, Hotel & Tourism
Job description
Synopsis
Responsible for driving the strategy, roadmap, delivery, and performance of Etihad's mobile app portfolio. Reporting to the senior product manager, digital, the role owns the end-to-end product lifecycle of customer-facing mobile experiences, partnering closely with technology, UX, analytics, and business stakeholders to deliver innovative, data-driven solutions that enhance customer engagement, satisfaction, and commercial outcomes.
Accountabilities
Define and execute the product vision, strategy, and roadmap for Etihad's mobile applications.
Own the end-to-end product lifecycle, from discovery and prioritization through delivery, launch, and optimization.
Collaborate with UX, engineering, architecture, and business teams to deliver intuitive, scalable, and high-performing mobile experiences.
Drive agile product delivery, managing priorities, dependencies, risks, and release planning.
Leverage customer insights, analytics, market trends, and competitive benchmarking to inform product decisions.
Monitor product KPIs, adoption, engagement, and customer feedback to continuously improve the mobile experience.
Manage third-party vendors and technology partners to ensure successful product delivery and operational excellence.
Act as the voice of the customer, balancing user needs with business objectives and technical considerations.
Qualifications
Education & experience
Bachelor's degree in computer science, engineering, information systems, or a related field.
7+ years of product management experience, including 5+ years managing mobile app products at scale.
Proven success launching and growing customer-facing mobile applications across iOS and Android platforms.
Strong understanding of mobile app ecosystems, customer journeys, app analytics, mobile UX, and experimentation frameworks.
Experience working with mobile development teams using native (iOS, Android) and/or cross-platform technologies such as Flutter or React Native.
Demonstrated ability to define product strategy, prioritize roadmaps, and deliver measurable business outcomes.
Airline or travel industry experience is required.
Strong stakeholder management, communication, and influencing skills.
Experience working within agile environments, including SAFe and Scrum.
Additional information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
Recruitment fraud alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
About the Company
Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.
With Etihad, everyone who flies with us is welcomed as our guest.
This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.
Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.
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