Requirements
Requires a Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field, with 1-2 years of experience in reservations, guest relations, customer service, hospitality, or travel. Must be a Saudi national and fluent in both Arabic and English, with strong communication, problem-solving, and organizational skills. Proficiency in reservation systems, CRM platforms, and Microsoft Office is essential.
Description
Role OverviewDream of the Desert is seeking a professional and service-oriented Reservations & Guest Relations Agent to support our guests throughout their journey—from the initial enquiry and reservation to post-trip follow-up.The ideal candidate is fluent in Arabic and English, highly organised, and passionate about delivering an exceptional luxury guest experience.Key Responsibilities* Handle reservation enquiries through phone, email, and other communication channels.* Process new bookings, amendments, cancellations, and special requests accurately.* Provide guests with clear information about journeys, accommodation, services, and policies.* Maintain accurate guest profiles, booking records, and preferences in the reservation system.* Coordinate with Sales, Operations, Guest Experience, and other departments to ensure a seamless guest journey.* Manage VIP requests, dietary requirements, accessibility needs, and special occasions.* Build positive relationships with guests and respond professionally to questions, feedback, and complaints.* Follow up with guests before and after their journey to ensure satisfaction.* Maintain the highest standards of confidentiality, professionalism, and luxury service.* Support the preparation of reservation reports and guest documentation.* Assist with other guest experience and administrative duties as required.Requirements* Saudi national.* Diploma or bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.* 1–2 years of experience in reservations, guest relations, customer service, hospitality, travel, or a similar role.* Fluent in Arabic and English, both written and spoken.* Strong communication, interpersonal, and problem-solving skills.* Excellent attention to detail and organisational ability.* Comfortable using reservation systems, CRM platforms, and Microsoft Office.* Ability to remain calm and professional when handling guest concerns.* Willingness to work flexible hours, including weekends and public holidays when required.Preferred Qualifications* Previous experience in luxury hospitality, premium travel, airlines, hotels, or tourism.* Experience supporting VIP or high-profile guests.* Knowledge of Saudi tourism destinations and cultural experiences.* Additional language skills would be an advantage.Key Competencies* Guest-focused mindset* Professional communication* Attention to detail* Cultural awareness* Teamwork and collaboration* Problem-solving* Discretion and confidentiality* Adaptability and flexibility