Sr Principal Global NPI

🏢 Nokia
📍 United StatesFull-timeHybrid
📅 Posted: Yesterday🔄 Updated: Yesterday
CV%
✨ AI Summary
The Global NPI Engineer plays a crucial role in enhancing customer experience and product quality by collaborating with various technical teams to ensure successful customer onboarding and product introductions. This role involves managing critical customer engagements, supporting product onboarding, conducting demonstrations, driving lab certifications, and handling complex customer escalations. The engineer will also contribute to defining and implementing serviceability requirements and support the product lifecycle from First Customer Ship (FCS) to General Availability (GA), acting as a liaison between customers and development teams.
Required Skills
Business, Sales & Management
○HR Management○Onboarding○Agile○Product Development○Project Management
Soft Skills & Professional Competencies
○Relationship Building○Problem Solving○Communication
Other
○technical environments○long haul optical networks○metro optical networks○customer demonstrations○lab certifications○early field trials○network scenarios○ethernet○dwdm○client interfaces○sonet/sdh○otn network concepts○optical test sets○otdr○osa○bert○optical power meters○ip l2/l3 traffic analyzers○spirent○ixia○roadm○edfa○raman amplifiers○coherent transponders○customer reporting○interpersonal skills○customer engagements○internal teams○hardware engineering○sdn○netconf○gnmi○openroadm○snmp○nms○cli
Information Technology
○TCP/IP○Routing○Switching○System Testing○Quality Assurance○Technical Documentation○Technical Support○Software Engineering○Python○Application Delivery Controller
Engineering, Construction & Trades
○Generators
Productivity & Workplace Tools
○PowerPoint○Excel○RPA
Requirements
The Global NPI Engineer requires proven experience in customer management, onboarding, and relationship-building in technical environments, specifically with Long Haul and/or Metro Optical Networks. Demonstrated ability to lead customer demonstrations, lab certifications, and early field trials is essential, along with strong escalation management skills and excellent problem-solving abilities for complex network scenarios. Practical knowledge of various network concepts and testing equipment is also required.
Description

The Global NPI Engineer is responsible for collaborating with Technical Support, Product Line Management, Hardware & Software Engineering, and System Test teams to enhance customer experience, improve product quality, and ensure successful customer onboarding.

The role includes managing critical customer engagements, supporting product onboarding activities, conducting demonstrations, driving lab certifications, and handling complex customer escalations. The Global NPI Engineer contributes to the definition and implementation of Serviceability Requirements to improve product usability, operational efficiency, and overall customer experience.

In addition, the Global NPI Engineer supports the Product Lifecycle Process, guiding products from First Customer Ship (FCS) through General Availability (GA). Acting as a key liaison between customers, support organizations, and product development teams, the role helps ensure successful new product introductions, accelerated customer adoption, and continuous product improvement.

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00