Head of Enterprise IT

Required Skills

Nice to have:

Requires a minimum of 10 years in IT leadership and management roles, with at least 5 years of hands-on experience managing enterprise-level IT infrastructure and operations. Must have extensive knowledge of SAP S4 and finance processes, SuccessFactors and HR processes, and a strong delivery record in both waterfall and agile IT projects. Airline domain and systems knowledge, AI accreditations, expertise in IT strategy development, digital transformation, enterprise systems architecture, IT service management, IT governance, risk management, compliance, vendor management, contract negotiation, budget management, and excellent analytical and problem-solving skills are also essential.

Job description / Role Job Type Full Time Job Location Abu Dhabi, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function IT - Software & Web Development Company Industry Travel, Hotel & Tourism Job description Synopsis We are seeking an experienced and visionary Head of Enterprise IT to lead our technology operations in Abu Dhabi, United Arab Emirates. In this pivotal role, you will oversee the entire IT infrastructure, strategy, and operations for our organisation, ensuring alignment with business objectives whilst maintaining the highest standards of security, efficiency, and service delivery. The successful candidate will be a decisive leader with a strong analytical mindset, capable of driving digital transformation and managing complex enterprise systems across the organisation. Accountabilities Develop and execute comprehensive IT strategy and roadmap aligned with organisational business goals and digital transformation initiatives Oversee the design, implementation, and maintenance of enterprise-level IT infrastructure, systems, and applications Lead, mentor, and manage a diverse IT team, fostering a culture of excellence, continuous improvement, and professional development Establish and enforce IT governance frameworks, security policies, and compliance standards in accordance with regional and international regulations Manage IT budgets, vendor relationships, and procurement processes to optimise cost-effectiveness and service quality Analyse business requirements and translate them into scalable technical solutions that enhance operational efficiency Implement robust disaster recovery and business continuity planning to ensure organisational resilience Drive change management initiatives and oversee the adoption of new technologies and systems across the enterprise Monitor IT performance metrics, conduct regular audits, and produce strategic reports for senior leadership Collaborate with cross-functional departments to identify technology needs and deliver innovative solutions Ensure data security, cybersecurity governance, and compliance with relevant industry standards and regulations Qualifications Education & experience Minimum 10 years of progressive experience in IT leadership and management roles Minimum 5 years of hands-on experience managing enterprise-level IT infrastructure and operations Extensive knowledge of SAP S4 and finance process Extensive knowledge of SuccessFactors and HR related processes Strong delivery record in waterfall and agile IT projects Airline domain and systems knowledge, such as revenue accounting, refunds etc. AI accreditations and certifications Proven expertise in IT strategy development and digital transformation initiatives Strong people skills with demonstrated ability to lead, develop, and motivate high-performing teams Advanced knowledge of enterprise systems architecture and IT service management Proficiency in IT governance frameworks, risk management, and compliance standards Experience with vendor management, contract negotiation, and budget management Excellent analytical and problem-solving capabilities with a detail-oriented approach Strong organisational skills and ability to manage multiple priorities in a fast-paced environment Additional information The role is based in Abu Dhabi and requires candidates to work onsite on a full-time basis. Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. Recruitment fraud alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent. About the Company Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003. With Etihad, everyone who flies with us is welcomed as our guest. This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch. Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff. Apply Now