Requirements
The role requires relevant experience in Enterprise Networking, CyberSecurity, or DevOps in a customer-facing role. Candidates must possess a working knowledge of networking protocols, firewalls, and cybersecurity principles, with troubleshooting and deployment experience in Windows and Linux environments. Proficiency in scripting and API usage (e.g., Python, REST) is necessary, along with proven experience in developing relationships across different organizational levels and strong communication and presentation skills. Relevant certifications such as CISSP, CCSP, CISM, CEH, CCIE Security, or GIAC certifications are highly preferred.
Description
Job DescriptionAre you excited to work with innovative security productsDo you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomesJoin Akamai's Enterprise Security Group and work with Guardicore!Akamai Guardicore is changing how organizations protect their data centers and clouds from advanced threats. Our team boasts some of the most talented and experienced cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better.Partner with the bestThe Technical Account Manager role involves leveraging technical expertise to optimize Guardicore platform value through micro-segmentation, ZTNA, and DNS Firewall solutions.As a Senior Technical Account Manager, Microsegmentation, you will be responsible for:Serving as the dedicated technical resource, assisting the customer with optimal platform configuration and use case strategy to drive maximum valueAggregating technical challenges and collaborating with Guardicore's services and support teams to ensure speedy resolutionBuilding a complete picture and success plan of a customer's environment, processes, and deployment characteristicsBecoming the internal champion and voice of the customer, liaising with product, support, services, and other teams for long-term successMaintaining operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer HealthWorking remotely with our customers in the META region, with the ability to travel on-site when requiredDo What You LoveTo be successful in this role you will:Have relevant experience in Enterprise Networking, CyberSecurity, or DevOps in a customer-facing roleDemonstrate a working knowledge of networking protocols, firewalls, and cybersecurity principlesHave troubleshooting and deployment experience with Windows and Linux environments, and building solutions with basic scripting and API (i.e., Python, REST)Have proven experience in developing productive relationships with multiple levels in an organization, from CISO to EngineersDemonstrate communication and presentation skills with passion and excitement for learning, business communication and embracing new technologiesPossess CISSP/ CCSP/ CISM/ CEH/ CCIE Security or any of the following from GIAC (GCIA/ GCIH/ GCED/ GMON)Be fluent in Arabic and EnglishAbout UsAt Akamai, we make life better for billions of people, trillions of times a day.Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.Our Focus Is SimpleCloud and Edge: Running apps closer to users for instant performance.Security: Neutralizing threats before they ever reach your data.Content Delivery: Scaling the world's biggest moments without a glitch.AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.FlexBase adapts to your job's needsAkamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.Connect with us on social and see what life at Akamai is like!