Requirements
The ideal candidate will have extensive experience in a similar role in a 5-star hotel and a Bachelor's Degree in Hospitality or a relevant field. Strong problem-solving abilities, a proactive approach to handling guest requests and service recovery, and experience working in a multi-cultural environment are essential. The ability to confidently handle complaints of various severity is also required.
Description
About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Jumeirah Marsa Al ArabNestled at the tip of a peninsula at the heart of Dubai's most exclusive private beach, Jumeirah Marsa Al Arab is the city's newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state-of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al Arab.About the JobThe main duties and responsibilities of this role include:Maintain a friendly and professional attitude towards colleagues and guests, handling queries and requests efficiently and using guest names whenever appropriate.Ensure smooth and efficient operation of luggage services, supervising colleagues to prevent delays or damage to guests belongings.Keep Opera Telephone Book information up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities for guest reference.Address guest complaints promptly and professionally according to Jumeirah standards, ensuring guest satisfaction.Oversee all Concierge department operations, including accurate record-keeping, duty roster preparation, and adherence to SOPs.Identify training needs, supervise training sessions, and maintain accurate records of colleague training to enhance skills and knowledge.About YouThe ideal candidate for this position will have the following experience and qualifications:Extensive experience in similar role in a 5-star hotel.Bachelor's Degree of Hospitality or relevant field from an accredited and renowned UniversityStrong problem-solving abilities and a proactive approach to handling guest requests and service recovery.Experience working in a multi-cultural environment.Confident in successfully handling complaints of various severity.About the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits includeSupportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave entitlementIncentive programmes aligned with leadership performanceCompetitive tax-free salary paid in UAE Dirhams (AED)