✨ AI Summary
The Receptionist & Patient Coordinator will manage front-desk operations, including welcoming patients, managing check-ins/check-outs, and handling calls. Responsibilities include managing booking systems, organizing patient records, and scheduling. The role also involves patient follow-ups, explaining treatment plans and payment options, and driving sales for services. Administrative duties include billing and reporting.
Requirements include proven experience in customer service, clinic reception, or sales, with strong communication, negotiation, and interpersonal skills. Proficiency in computers, clinic management software, and MS Office is essential, along with a professional appearance and ability to work under pressure.
Requirements
Proven experience in customer service, clinic reception, or sales.Strong communication, negotiation, and interpersonal skills.Proficiency in using computers, clinic management software, and MS Office.Professional appearance and positive attitude under pressure.
Description
We are looking for an energetic and multi-talented Receptionist & Patient Coordinator to join our team. The ideal candidate will handle front-desk operations, manage patient follow-ups, handle computer/software tasks, communicate treatment plans clearly, and drive sales for our services.Key Responsibilities:Front Desk Operations: Welcome patients warmly, manage daily check-ins/check-outs, and answer phone calls or WhatsApp messages.Computer & Software Management: Handle booking systems, organize patient records electronically, and manage daily clinic scheduling efficiently.Patient Follow-Up: Conduct regular follow-ups with patients post-treatment, send appointment reminders, and track re-calls.Patient Communication & Sales: Clearly explain treatment procedures, package options, and payment plans to patients, using strong soft skills to close sales effectively.Administration: Handle billing, receipts, and simple daily administrative reports.