Requirements
Requires 3-5 years of spa operations experience, with at least 2 years in a supervisory role. Must possess a government-approved spa therapy certification, current professional licensure, First Aid certification, and CPR - Basic Rescuer certification. Proficiency in English, inventory management, financial tracking, guest relationship management systems, spa software programs, revenue optimization, and quality assurance protocols is essential.
Description
Company DescriptionWhy work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionWe are seeking an experienced and dynamic Spa Supervisor to join our hospitality team in Cairo, Egypt. In this pivotal leadership role, you will oversee all spa operations, manage our talented team of therapists, and ensure exceptional guest experiences that align with our luxury brand standards. As Spa Supervisor, you will combine your passion for wellness with strong operational expertise, driving both guest satisfaction and revenue goals while maintaining the highest standards of professionalism and service excellence.Oversee daily spa operations, ensuring all standard operating procedures and policies are consistently followed by team members and that the facility maintains peak condition at all timesLead, mentor, and motivate the spa therapy team, providing constructive feedback, performance reviews, and professional development opportunities to foster a collaborative and high-performing environmentManage inventory of spa products, supplies, and equipment, ensuring adequate stock levels and maintaining accurate records for operational efficiencyMonitor and drive retail and treatment revenue goals, implementing strategies to maximize profitability while maintaining service qualityEnsure all spa treatments are performed safely, professionally, and hygienically, conducting quality assurance checks and addressing any concerns with care and urgencyCommunicate guest preferences and special requests to relevant departments, ensuring seamless coordination and personalized service deliveryGreet and interact with guests and members in a warm, professional manner, addressing inquiries, resolving concerns, and maintaining positive relationships at all timesMaintain comprehensive guest databases and records, tracking preferences and facilitating ongoing communication to encourage rebooking and loyaltyConduct facility tours for prospective spa guests and actively promote all hotel and spa packages, treatments, and seasonal promotionsRecognize and extend special attention to VIP arrivals, ensuring their experience exceeds expectationsCoordinate spa treatments with other spa programs and hotel departments, fostering strong internal relationships and operational synergyMaintain ambiance standards including lighting, music, and cleanliness across all spa areas, creating a serene and welcoming environmentReport maintenance requirements, security concerns, and equipment malfunctions promptly to hotel managementAttend departmental meetings and training sessions, staying current with industry trends and brand standardsDemonstrate commitment to safety protocols and lead by example, ensuring all team members adhere to health, safety, and sanitation proceduresAct as a brand ambassador, representing spa values and organizational culture to colleagues, guests, and external stakeholdersPerform additional duties and responsibilities as assigned to support overall hotel operationsQualificationsRequired Qualifications:Minimum 3-5 years of professional experience in spa operations, with at least 2 years in a supervisory or leadership capacityGovernment-approved spa therapy certification and current professional licensureFirst Aid certification and CPR - Basic Rescuer certificationThorough knowledge of spa and fitness department standard operating procedures and policiesExtensive knowledge of the hospitality sector, particularly the upper luxury segmentDemonstrated understanding of brand values, luxury service standards (LQA, Forbes, Accor), and quality assurance protocolsStrong proficiency in English (oral and written)Proven ability to manage staff, provide training, and develop team membersExcellent organizational and time management skills with strong attention to detailAdvanced interpersonal and communication skills with the ability to interact professionally with guests, members, and colleaguesProficiency in inventory management, financial tracking, and revenue optimizationKnowledge of guest relationship management systems and spa software programsAbility to work flexible hours, including evenings and weekends as required by spa operationsPreferred QualificationsUniversity degree in hospitality management, business administration, or related fieldAdditional certifications in spa management or wellness industry specializationsExperience with multiple spa treatment modalities and techniquesProficiency in additional languages beyond EnglishProven track record of achieving revenue targets and improving guest satisfaction scoresExperience with quality assurance audits and compliance monitoringStrong problem-solving abilities and conflict resolution skillsDemonstrated resilience and adaptability in fast-paced, dynamic environmentsIndustry network and connections within the wellness and hospitality sectorAdditional InformationHotel Overview: Overlooking one of Cairo's most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt's corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift.Frequent lifting and carrying up to 30 lbs.Occasional kneeling, pushing, pulling, lifting.Occasional ascending or descending ladders, stairs and ramps.Our Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.