✨ AI Summary
The Patient Admin Executive will be responsible for greeting patients, directing them to appropriate departments, and providing routine hospital information. This role involves handling telephone inquiries, managing appointments (including no-shows and reschedulings), registering new patients, and updating existing records. The executive will also provide information on medical insurance coverage, collect payments, and assist with claim forms. Daily cash, credit card, and cheque processing are key responsibilities, adhering to finance protocols. Maintaining working knowledge of the Hospital Information System, clinic schedules, and doctor rosters is essential. The role requires performing patient handling, telephone calls, cash, and back-office tasks as per the duty roster, checking emails for timely responses, and ensuring operations align with hospital policies. The executive will contribute to team efforts, maintain a clean reception area, participate in hospital training, and handle patient complaints in a structured and professional manner to improve departmental services.
Requirements
Greet patients, handle telephone inquiries, manage appointments, register new patients, provide insurance information and collect payments, process cash and credit card transactions, and maintain patient records. Must have working knowledge of the Hospital Information System and adhere to hospital policies and procedures. Participate in training programs and handle patient complaints professionally.
Description
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no-shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Participate in the Hospital training programs.
- Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.