Requirements
The ideal candidate will possess excellent English communication skills (B2 level or above) and strong customer service abilities. Fresh graduates and undergraduate students are encouraged to apply. Basic computer literacy and familiarity with email, chat platforms, and customer support systems are required. The ability to work in a fast-paced, target-driven environment and on-site in Nasr City, Cairo is essential.
Description
Company Description Innovative Work Solutions (IWS) delivers high-quality outsourcing and workforce solutions that help businesses reduce operational costs while maintaining strong performance. The company specializes in Business Process Outsourcing (BPO), contact center services, dedicated remote teams, sales support, and customer experience management. IWS enables its partners to focus on growth by handling execution with skilled professionals, efficient processes, and hands-on management. Its flexible and scalable model can reduce operational costs by up to 60% while providing full visibility and control over operations. IWS is committed to building long-term partnerships based on efficiency, reliability, and measurable impact.Role Description The English-Speaking Customer Support Specialist is an on-site role based in Cairo. The specialist will handle inbound and outbound customer inquiries in English via phone, email, and chat, providing clear, courteous, and accurate assistance. Daily tasks include resolving issues, answering questions about services, documenting interactions in the system, and following up to ensure customer satisfaction. The role also involves collaborating with team members, escalating complex cases to the appropriate stakeholders, and adhering to performance and quality standards. The specialist may participate in training sessions, contribute feedback to improve processes, and support other customer experience initiatives as needed.QualificationsExcellent English communication skills at B2 level or above.Fresh graduates and undergraduate students are welcome to apply.Strong communication and customer service skills, with the ability to handle inquiries and resolve issues professionally.Good problem-solving abilities, active listening, and attention to detail.Basic computer literacy and the ability to use email, chat platforms, and customer support systems.Ability to work in a fast-paced, target-driven environment.Previous experience in customer service, call centers, or BPO environments is an advantage but not mandatory.Ability to work on-site in Nasr City, Cairo, according to the assigned shift.Candidates with stronger English proficiency and confident communication skills are highly preferred.Interested and qualified candidates can send their CV via WhatsApp to 01554486229.