Requirements
The ideal candidate will have previous experience in luxury retail, strong sales and relationship-building skills, and the ability to deliver personalized styling advice. A proven track record in achieving sales targets and KPIs, excellent communication and interpersonal skills, and a proactive approach to clienteling and CRM activities are essential. A professional appearance and strong brand representation are also required.
Description
AtChalhoub we express the exceptional!As aFashion Consultant you will beresponsible for achieving individual and collective sales targets while deliveringexceptionalGuest Experience and ensuring support in the implementation of CRM, CX and other keycustomer and peopleinitiativesin-store.You will collect data on customer behaviour, top sellers, slow movers which will be key input for businessreviewsDrive client relationships within an omni-channel approachProvide pre-buying feedback onproductsDriveeNPSthrough people experience initiatives andcultureEnsure adherence to VM guidelines and Standard operating procedures (SOPs)Ensure click and collect are conducted within SLAs (Service-level agreement)Ensure customer data is properly captured in adherence to marketing teamrequirementsPromote loyalty program (MUSE) and stayup-to-datewith app offeringsetc..Support with in-store marketing events and activationsKeep abreast of allbrandsocial media activitiesandcampaignsDrive sell-throughs within the storeSupport in-store CX initiativesProvide input to what'sworking well/what'snot working well within thestoreWhat you'll need to succeedPassion for luxury fashion and client service.Strong sales and relationship-building skills.Ability to deliver personalized styling advice and create a memorable client experience.Proven track record in achieving sales targets and KPIs.Excellent communication and interpersonal skills.Proactive approach to clienteling and CRM activities.Professional appearance and strong brand representation.Previous experience in luxury retail preferred.What we can offer youWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.