Requirements
High school diploma or equivalent, with a minimum of 3 years of experience in food and beverage service. HACCP intermediate certification is required. Must be proficient in English, with Arabic preferred. Ability to stand for extended periods and multitask in high-pressure environments.
Description
Role PurposeThe Waiter/Waitress is responsible for taking customer orders, delivering food and drinks, and providing attentive service to ensure a positive dining experience. This role involves direct interaction with guests, effective communication with the kitchen, and delivering exceptional table service. The Waiter/Waitress manages a section of tables, upholds food safety and hygiene standards, and ensures all guests feel welcome and well-served.Role ResponsibilitiesGreet guests warmly, present menus, and assist with food and beverage selection based on guest preferencesAccurately take guest orders and communicate them to the kitchen, ensuring all special requests and dietary needs are notedDeliver food and beverages promptly, ensuring presentation and order accuracy meet organizational standardsManage a designated section of 1-6 tables, ensuring guests receive prompt and attentive service throughout their visitPerform regular table checks to ensure guest satisfaction, promptly addressing any concerns or additional requestsAdhere to Front-of-House (FOH) Standard Operating Procedures (SOPs), ensuring compliance with HACCP Intermediate and FM Mandates Basic standardsMaintain awareness of Food Service Standards and Material Control, supporting asset management and inventory controlProvide a high level of guest service, ensuring all guests have a positive and enjoyable dining experienceRespond to guest inquiries and complaints professionally, resolving issues to enhance guest satisfactionEngage with guests in a friendly and courteous manner, ensuring their needs are met promptly and efficientlyRequirementsRole Minimum QualificationHigh school diploma or equivalentMinimum of 3 years of experience in food and beverage service, preferably in a guest-facing roleHAACP intermediate certification is requiredExperience in managing a section of tables and providing high-quality guest serviceKnowledge of FOH SOPs and Food Safety StandardsCapable of multitasking in high-pressure environments and communicating effectively in English; proficiency in Arabic is preferredAbility to stand for extended periods, with no visual or auditor impediments