Requirements
Bachelor's degree in Engineering, Computer Science, Information Technology, or Business, with a preference for an engineering/technical background. Requires 2-3 years of relevant experience in Sales Operations, Commercial Operations, Sales Support, IT Sales, Presales, or Order Management, ideally in an IT/Technology environment. Must have a good understanding of IT products, solutions, vendors, and commercial processes, including experience with quotations, order processing, tracking, and client/vendor follow-ups. Proficiency with client/vendor portals (ACSL, Coupa, SAP, etc.) and ERP/CRM systems is essential. Strong communication, interpersonal, problem-solving, and organizational skills are required, along with proficiency in Microsoft Excel.
Description
Job Summary:Responsible for managing and supporting the commercial activities of assigned client portals, ensuring accurate handling of client requirements, quotations, vendor coordination, order tracking, and timely follow-ups. The role acts as a key link between clients, vendors, and internal teams to ensure smooth and efficient execution of customer requirements and orders.Accountability & ResponsibilitiesAbility to manage and navigate ERP portals, ensuring client requirements, requests, and follow-ups are properly handled.Receive, analyze, and clarify client requirements, coordinating with Sales, Presales, Procurement, Logistics, Finance, and other relevant teams to ensure proper fulfillment.Prepare and issue accurate quotations based on client requirements, pricing, availability, lead times, and vendor specifications.Coordinate with vendors to confirm product availability, pricing, lead times, commercial terms, and other relevant requirements.Maintain strong working knowledge of client and vendor portals, including SSL, Kopa, SAP, and similar platforms.Track orders from quotation/order placement through delivery, ensuring timely updates, follow-ups, and escalation of delays or critical issues.Maintain accurate documentation and update relevant dashboards and reports covering quotations, orders, pending requirements, portal activities, and business status.Maintain strong relationships with assigned clients, ensuring a high level of responsiveness and service.Identify additional requirements and business opportunities within assigned client accounts and communicate them to the Sales team.Escalate critical client, vendor, pricing, availability, or delivery issues to the relevant management.Requirements:Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field. Engineering/technical background is preferred.2–3 years of relevant experience in Sales Operations, Commercial Operations, Sales Support, IT Sales, Presales, Order Management, or a similar role, preferably within an IT/Technology environment.Good understanding of IT products, solutions, vendors, and commercial processes, with hands-on experience in quotations, order processing, tracking, and client/vendor follow-ups.Experience with client/vendor portals such as ACSL, Coupa, SAP, or similar platforms, as well as ERP/CRM systems, dashboards, and reporting tools.Previous experience handling HP products, solutions, quotations, or related vendor processes is preferred.Strong ability to understand client requirements, coordinate with vendors and internal teams, and identify suitable products, pricing, and commercial requirements.Excellent communication, interpersonal, vendor coordination, problem-solving, and follow-up skills.Very good command of English, both written and spoken.Strong attention to detail, organization, and time management, with the ability to manage multiple clients, requirements, deadlines, and work effectively under pressure.Proficiency in Microsoft Office, particularly Excel, is required.