Requirements
Requires a Bachelor's degree or equivalent international qualification and 0-1 year of experience in Master data management or related experience, particularly in Customer master data. Experience in system implementation, testing, service center, and FMCG companies is a plus. Must be detail-oriented with strong documentation and communication skills, and possess working knowledge of Business Processes in Customers Master Data Domain.
Description
OverviewExecute day to day master data maintenance processes through all MDM tools across various ERP systems including PepsiCo's current SAP ECC PIRT & future SAP MDG and S/4 HANA applications and local legacy systemProcess the master data requests coming from different tools (SAP WF, Service Now, mailbox and other), master data standard review, communicating with business requestors, etc. Customer MDM processCoordinate E2E MDM processesExecute Data Quality requirementsResponsibilitiesLevel 1 contact for Customers requests from business and GBS for any queries related to MDM requestsData maintenance and approver for all master data requests through all MDM tools (SAP WF, SN, MDG and other) to make sure the information is accurate and aligned with all controls and compliance procedures for below processes:Master data maintenance creation/modification/blocking/archiving for: CustomersProvide 1st line support on data quality issuesSupport Master Data Quality and involving business stakeholders on error correctionData extraction & maintain regular MDM reports through common tools (SharePoint, Teams or other)Conduct regular MDM training programs for end users and GBS teamsDrive resolution of issues with data standards or conflicting requirements, working closely with business stakeholders, DMO Europe Customers Champion & DMO Customers LeadSupport business users on troubleshooting data errors and/or clean up data based on data quality reportsCommunicate status of open workflow requests to stakeholders & DMO leads and note follow-ups or issues encountered.Basic knowledge of formal data governance practices and ability to conduct root cause analysis and see connections between data and processesEnsure Global and local DQ requirements per the Customer domain are being followed in the WF and other type of requestsBuild relationship with sectors thru SLAs, governance and escalationIdentify opportunities for future efficiency/standardizationQualificationsBachelor's degree or equivalent international qualification0-1 year of experience in Master data management or related experience, especially in Customer master data System implementation, testing & baseline support experience (as a plus)Experience in service center (as a plus)Experience in Fast Moving Consumer Goods Companies (as a plus)Detail oriented, thorough with documentation/communicationWorking knowledge of Business Processes in Customers Master Data Domain