✨ AI Summary
The Moderator and Receptionist will be responsible for greeting visitors, managing phone calls, and handling mail and correspondence. This role also involves maintaining the reception area, scheduling appointments, and managing meeting room bookings. Additionally, the position requires monitoring online community forums and social media, reviewing user content, responding to inquiries, and reporting on engagement activities. A Bachelor's degree and 1-3 years of experience in customer service, front-desk reception, or digital moderation are preferred. Fluency in English and Arabic, a professional attitude, and strong computer and interpersonal skills are essential.
Requirements
Bachelor’s degree preferred; 1 to 3 years of prior experience in customer service, front-desk reception, or digital moderation. Excellent command of English and Arabic (written and spoken). Highly presentable, professional attitude, and a welcoming, polite demeanor for guest handling.Good computer literacy, proficiency in Microsoft Office, and familiarity with communication software or CRM/ERP systemsFamiliar/actively engaged in social mediaStrong interpersonal communication, multitasking, and organization
Description
Greet and welcome visitors warmly as they arrive at the office.Answer, screen, and forward incoming phone calls on a multi-line switchboard.Manage incoming and outgoing mail, courier deliveries, and correspondence.Maintain the front desk and reception area clean and organized.Schedule appointments, maintain calendars, and reserve meeting rooms. Monitor online community forums, social media channels, or live chat streams.Review user comments, posts, and messages to ensure they follow company guidelines.Respond to customer inquiries and resolve minor support issues online.Flag and escalate critical feedback or negative PR risks to management.Generate brief daily or weekly engagement activity reports.