Requirements
The Assistant Manager for the Restaurant role requires operational management skills, including ensuring adherence to brand standards, maintaining cleanliness and hygiene, overseeing reporting and documentation, managing home delivery operations, and conducting inventory counts. Strong leadership and team management abilities are essential for leading shifts, motivating team members, and ensuring productivity. Financial and business management skills are needed to control operational costs and maximize profitability. HR and training responsibilities include continuous staff development, talent identification, and promoting a positive work culture. Compliance with health and safety regulations, as well as an understanding of the market and competitor activities, are also crucial.
Description
JOB DESCRIPTIONOperational ManagementEnsure all customers are served in accordance with brand standards and actively seek opportunities to grow the business.Maintain full accountability for ensuring all team members possess complete product knowledge.Act as a brand ambassador, ensuring all activities and operations reflect brand standards at all times.Ensure the outlet, including the kitchen, maintains the highest standards of cleanliness and hygiene.Oversee completion and accuracy of all daily, weekly, and monthly reports and documentation.Verify that all dishes meet brand standards before being served.Manage home delivery operations, including driver coordination and handling customer complaints effectively.Review and approve all orders to ensure alignment with budget and stock requirements.Conduct and sign off on inventory counts, reconciliation, and reporting.Prepare and manage staff rosters in line with budget and business needs.Assist in vacation planning to ensure optimal staffing at all times.Ensure all maintenance issues are addressed promptly.Support and follow up on internal audits, including action planning and performance improvements.Equip staff with skills to upsell and enhance revenue generation.Customer Service & Quality ControlEnsure all customer complaints are handled professionally and resolved promptly to maintain customer trust.Maintain high service standards and ensure consistency in customer experience.Communicate any issues transparently and promptly to senior management.Leadership & Team ManagementTake full control of shifts, ensuring smooth operations and adherence to brand standards.Address operational challenges effectively without negatively impacting staff or business.Make informed, independent decisions that benefit the business, team, and customers.Demonstrate flexibility, adaptability, and openness to change.Lead by example as a positive role model, motivating and developing team members.Ensure team productivity, efficiency, and adherence to performance expectations.Financial & Business ManagementManage operational costs, including labor and inventory, in line with budget targets.Ensure efficient use of resources to maximize profitability.HR & TrainingEnsure continuous training and development of all team members.Identify talent and support career growth within the team.Participate in recruitment and coordinate with HR throughout hiring processes.Ensure timely completion of probation reviews, appraisals, and required documentation.Promote a positive, respectful, and engaging work culture.Health & SafetyEnsure full compliance with local health, hygiene, and safety regulations.Maintain a safe and clean working environment for all employees and customers.Marketing & Business DevelopmentUnderstand the target market, customer preferences, and local competition.Stay informed about competitor activities and identify opportunities to enhance the outlet's performance.CommunicationDemonstrate strong written and verbal communication skills, including report preparation and presentations.Maintain regular communication with owners and senior management.Conduct weekly one-on-one meetings with the Head Chef and monthly team meetings.Communicate clearly and effectively to convey goals, expectations, and performance feedback.