Requirements
Requires a minimum of 5 years of experience in Reservations or Guest Relations management within premium nightlife, nightclubs, beach clubs, or similar high-energy hospitality venues. A Bachelor's Degree in Hospitality Management, Business Administration, or a related field is necessary. Proficiency with SevenRooms or similar reservation systems, Microsoft Office, and POS systems is essential. Proven experience in driving revenue through upselling and managing high-value client relationships, along with strong organizational skills and flexibility to work rotating shifts including evenings and weekends, is required. Must be currently based in Dubai.
Description
About AddmindAddmind is a privately owned hospitality group and the leading food and beverage management and concept creation company in the Middle East, with a growing international portfolio of restaurants, bars and lounges, beach clubs, nightlife venues, and hotels.We are seeking an experienced Reservations Manager to lead the reservations function at Be Beach. The ideal candidate must have proven experience within premium nightlife, nightclubs, beach clubs, or similar high-energy hospitality venues, with strong expertise in reservations operations and team leadership. They should have a proven ability to drive revenue through upselling, VIP bookings, and high-value guest relationships. This role requires excellent communication, strong commercial awareness, and the ability to manage a high-volume reservations operation while delivering an exceptional guest experience in a fast-paced nightlife and beach club environment.Position Type: Full-TimeKey ResponsibilitiesReservations Operations & ManagementOversee and manage all incoming reservations across phone, WhatsApp, and email, ensuring accuracy, efficiency, and a consistently professional guest experience.Manage the SevenRooms system, including availability, pricing, guest profiles, and reporting.Ensure adequate cover of the reservations office at all times and manage team scheduling accordingly.Handle escalated booking requests, last-minute changes, cancellations, and complex group arrangements.Ensure all telephone reservations are correctly processed and entered into the reservation system.Confirm next-day reservations by phone and ensure all related control procedures are followed consistently.Ensure the reservations system is checked and flagged daily for VIPs, private dining requirements, and special requests.Supply guests with accurate information regarding restaurant facilities, menus, group venues, and booking procedures.Revenue & UpsellingImprove the call-to-sale conversion rate and increase occupancy and average spend.Drive revenue through the strategic upselling of premium table packages, VIP experiences, bottle service, and event offerings.Monitor and report on reservations performance, conversion rates, and revenue contribution.Identify opportunities to maximise yield across the venue calendar, particularly during high-demand and event periods.Set upselling targets for the reservations team and support them in achieving consistent results.Guest RelationsEnsure all guests receive a positive, professional, and personalised impression of the venue at every touchpoint.Serve as a senior point of contact for VIP guests, corporate clients, and key accounts.Maintain detailed guest preference notes and act on them consistently across all interactions.Build long-term relationships with returning guests, high-value clientele, and hotel concierges to drive loyalty and repeat bookings.Resolve guest concerns and complaints promptly and professionally.Event & Operations CoordinationCoordinate reservations planning and capacity management during high-profile events featuring DJs and special entertainment.Liaise closely with front-of-house, management, and marketing teams to ensure seamless guest arrivals and event execution.Prepare reservation briefings and run sheets for the operations team ahead of peak periods and events.Provide clear and timely communication to all relevant departments throughout the day.Team Leadership & DevelopmentLead, coach, and develop the reservations team.Conduct regular performance reviews and provide ongoing coaching and feedback.Foster a culture of accountability, excellence, and guest-first service within the team.Promote the company's vision, values, and model the expected behaviours at all times.Reporting & AnalysisPrepare consistent operational reports for senior management including covers, revenue, conversion rates, and guest feedback.Report, analyse, and actively drive business to ensure consistently strong service periods.Maintain accurate records of bookings, cancellations, no-shows, and guest correspondence.RequirementsMinimum 5 years of experience in a similar Reservations or Guest Relations management role, with proven experience in premium nightlife, nightclubs, beach clubs, or similar high-energy hospitality venues.Bachelor's Degree in Hospitality Management, Business Administration, or a related field.Proficiency with SevenRooms or similar reservation management systems is essential.Proficient in Microsoft Office tools and POS systems.Proven track record of driving revenue through upselling and managing high-value client relationships.Fluent English with strong written and verbal communication skills; Arabic is an advantage.Experience managing guest interactions across WhatsApp, phone, and email at a senior level.Strong organisational skills with the ability to manage multiple priorities in a high-volume environment.Flexibility to work rotating shifts including evenings, weekends, and extended hours during special events.Must be currently based in Dubai.What We OfferOpportunity to work with one of the region's leading hospitality and lifestyle groups.Dynamic, collaborative, and multicultural work environment.Exposure to high-profile brands, venues, and events across the MENA region.Career growth and professional development opportunities.Join UsIf you are a driven hospitality professional with a passion for guest experience and the energy of premium beach club and nightlife venues, we would love to hear from you.Apply now and become part of the Addmind journey.