✨ AI Summary
This role is for a VP, Loyalty responsible for developing and executing an enterprise-wide digital transformation roadmap aligned with business objectives. The individual will lead cross-functional initiatives in customer experience, product, loyalty, CRM, data, AI, and digital operations to create a connected customer journey. Key responsibilities include acting as a central point of ownership, designing and launching innovative membership and loyalty propositions, and influencing engineering and technology teams. A proven track record in digital transformation within consumer-focused organizations and experience in product management, customer experience, CRM, loyalty, data, and digital strategy are required. Experience in digitally advanced retail, e-commerce, luxury, or hospitality businesses is highly advantageous.
Develop and execute an enterprise-wide digital transformation roadmap aligned to business objectives. Lead cross-functional initiatives spanning customer experience, product, loyalty, CRM, data, AI and digital operations. Create a connected, frictionless customer journey that elevates engagement and service delivery. Act as the central point of ownership across internal teams, technology partners and external vendors. Design and launch innovative membership and loyalty propositions focused on ex
Requirements
Proven track record leading large-scale digital transformation programmes within consumer-focused organisations. Strong experience across product management, customer experience, CRM, loyalty, data and digital strategy. Demonstrated ability to influence engineering and technology teams without being a hands-on technical specialist. Experience operating in fast-paced, entrepreneurial environments with a build-from-scratch mindset. Background within digitally advanced retail, e-commerce, luxury or hospitality businesses would be highly advantageous.
Description
Develop and execute an enterprise-wide digital transformation roadmap aligned to business objectives. Lead cross-functional initiatives spanning customer experience, product, loyalty, CRM, data, AI and digital operations. Create a connected, frictionless customer journey that elevates engagement and service delivery. Act as the central point of ownership across internal teams, technology partners and external vendors. Design and launch innovative membership and loyalty propositions focused on experience, convenience and exclusivity. Job summary Sector Digital Subsector Digital Product Manager Industry Retail Where Dubai Contract type Permanent Consultant name Manpreet Kaur Job reference JN-PHONE_NUMBER