✨ AI Summary
The Reservation & Ticketing Agent will be responsible for providing accurate, compliant, and customer-focused ticketing, reservation, and ancillary services for customer airlines at Zayed International Airport. Key responsibilities include issuing manual and system-generated EMDs/documents, handling ticketing functions (issuance/re-issuance) using Amadeus, managing land transport for disrupted guests, daily financial reconciliation of cash/credit card sales, responding to queries, preparing sales/revenue reports, and managing stock (EBTs/MCOs). The role also involves managing petty cash with necessary approvals and replenishment.
Requirements
Requires any degree level education, preferably in Aviation/airline management, or relevant work experience. Must have certificate courses with IATA/Ticketing & fare calculations. Requires a minimum of 2 years of previous aviation industry experience in an operational environment, including training. Must be fluent and proficient in English (written & verbal) and MS Office (Excel). Willingness to work in a shift pattern is essential.
Description
Reservation & Ticketing Agent PurposeThe Reservation & Ticketing Agent is responsible for delivering accurate, compliant and customer‑focused ticketing, reservation and ancillary services for customer airlines operating at the airport. The role ensures high service standards, precise financial handling and full compliance with airline, airport and regulatory requirements while supporting passengers across normal and disrupted operations.AccountabilitiesIssuance of manual & system generated EMDs / manual documents for customer airlines operating out of Zayed International Airport.Ticketing functions for customer airlines including issuance / re-issuance of tickets & ancillaries using Amadeus reservations desktopEffective land transport arrangements for the disrupted guestsReporting the documents issued on daily basis for customer airlines to the respective finance teamsHandling the cash / credit card sales daily (shift wise reconciliation) reporting to the shift DOS on duty. Cash deposits to be done to respective accountsResponding to queries / charge back cases with supporting documents to the finance / revenue teams with customer airlinesPreparation of sales / revenue reports on daily, weekly and / or monthly basis and reporting to the relevant airlinesManaging stock (EBTs / MCOs) stock control, issuance, segregation, reporting and replenishmentManaging the Hub petty cash releasing cash with necessary approvals, documentation and replenishment of cash maintaining the petty cash trackerEducation & ExperienceAny degree level education preferably in Aviation / airline management or relevant work experienceCertificate courses with IATA / Ticketing & fare calculationsMinimum 2 years previous aviation industry experience required within an operational environment including trainingFluent and proficient in English (written & verbal)Fluent and proficient in MS office (Excel) (written & verbal)Willingness to work in a shift pattern