Customer Sucess Manager - Trader & Dealer Relationship

🏢 ad ports group
📍 Abu Dhabi, United Arab EmiratesFull-timeOn-site
📅 Posted: 3w ago🔄 Updated: 3w ago
CV%
✨ AI Summary
The Customer Success Manager will drive marketplace liquidity and trade volume by acquiring, onboarding, and managing professional vehicle buyers, dealers, and traders across MENA and Africa. This role owns the full trader lifecycle, from sourcing and KYC onboarding to pricing guidance and repeat-trade retention, ensuring a healthy supply-demand match and platform integrity. Responsibilities include identifying and onboarding new traders, serving as the primary commercial contact, providing pricing guidance and market intelligence, validating vehicle data, matching supply and demand, supporting traders through inquiries and escalations, coordinating with internal teams for smooth transactions, tracking trader activity, and executing go-to-market strategies. The role also involves providing feedback to Product, Pricing, and Tech teams for continuous platform improvement.
Required Skills
Productivity & Workplace Tools
Microsoft Office
Other
Automotive tradingCross-border tradeUsed-car pricingMarketplace
Soft Skills & Professional Competencies
Data Analysis
Finance, Legal & Governance
KYC
Hospitality, Retail & Customer Service
Payment Processing
Information Technology
CRM
Business, Sales & Management
HR Management
Requirements
Requires a Bachelor's degree in Business, Commerce, Finance, or Marketing with strong commercial acumen in automotive trading and used-car pricing. Must have proficiency in CRM, digital marketplace/e-commerce platforms, and data analysis (Excel). Essential languages are English and Arabic. Minimum 5 years of experience in automotive trading, dealer relationship management, B2B buyer/trader acquisition and onboarding on digital platforms, emerging markets exposure (MENA/Africa), and building scalable onboarding/relationship models is required.
Description
Job PurposeDrives marketplace liquidity and trade volume by acquiring, onboarding, and managing a verified base of professional vehicle buyers, dealers, and traders across the MENA and Africa corridors. Owns the full trader lifecycle – from sourcing and KYC-verified onboarding through pricing guidance, transaction enablement, and repeat-trade retention – building trust, ensuring a healthy supply-and-demand match, and safeguarding platform integrity on the Global Auto Trade marketplace.About the Maritime ClusterAD Ports Group's Maritime & Shipping Cluster is led by Noatum Maritime, a globally connected agile entity operating across multiple countries. With a fleet of over 250 vessels and decades of expertise, Noatum Maritime offers a diverse portfolio of services delivering everything you need on the seas.Responsibilities Identify, acquire, and onboard professional vehicle buyers, dealers, and traders across MENA and Africa, building a verified and active counterparty base.Own the end-to-end trader lifecycle: lead generation, KYC onboarding, activation, first transaction, and repeat-trade retention.Serve as the primary commercial point of contact for dealers and traders, building long-term, trust-based relationships and repeat business.Provide pricing guidance and market intelligence – benchmark competitor and auction prices and advise traders on ideal buying-price ranges and target gross margins per deal.Validate vehicle condition, appraisal reports, and refurbishment-cost inputs to ensure fair, transparent, and competitive listings.Match supply and demand – align trader buying needs with available inventory, brand standards, sales channel, and market demand.Support traders through inquiries, negotiations, escalations, and post-trade issues, ensuring fast resolution and a high buyer trust / NPS score.Coordinate with KYC / compliance, trade, and logistics teams to ensure smooth, compliant cross-border transactions and settlement.Track and analyse trader activity, conversion, and competitor pricing; maintain the central pricing and market-intelligence database.Define and execute localized go-to-market and trader-acquisition strategies, and build repeatable playbooks for onboarding and engagement in launch markets.Provide structured feedback loops into Product, Pricing, and Tech for continuous platform improvement.QualificationsBachelor's degree in Business, Commerce, Finance, Marketing, or a related discipline.Strong commercial acumen in automotive trading and used-car pricing / valuation.Proficiency in CRM, digital marketplace / e-commerce platforms, and data analysis (Excel).Working knowledge of KYC / AML and cross-border trade and payment processes (advantageous).English & Arabic are essentialMinimum 5 years in a similar roleRequired SkillsAutomotive trading, dealer relationship management, or used-car pricing.B2B buyer / trader acquisition and onboarding on digital platforms or marketplaces.Emerging-markets exposure, especially MENA and / or Africa.Proven track record of building scalable onboarding / relationship models and driving repeat trade.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00