✨ AI Summary
The Store Manager is responsible for overseeing the daily operations of the store, ensuring high levels of customer service, and achieving sales targets. Key responsibilities include managing store activities, cash management, inventory control, visual merchandising, staff supervision, and resolving customer complaints. The role also involves coordinating stock distribution, providing on-the-job training, and preparing periodic reports.
Requirements
₋ Bachelor Degree in Business Administration or related field.₋ Minimum of 5-7 years of experience in the same or related field
Description
Job PurposeResponsible for managing the daily operations of the store in order to ensure that the store is visually merchandised with a proper workflow and compliance with set standards and highest level of customer service is consistently provided to Tawfeer’s customers.Key Roles and Responsibilities₋ Assist in the development and oversee the implementation of the Retail Department’s established policies and procedures and comply with Tawfeer’s other policies.₋ Ensure achievement of the annual sales targets for the store and ensure it is cascaded down to the store’s team on a monthly & weekly basis. ₋ Manage all activities in Tawfeer stores while ensuring the achievement of the set Sales Targets. ₋ Monitor cash management and payment systems in accordance with Tawfeer’s policies & procedures.₋ Monitor complete store merchandise and materials in terms of ensuring that all categories products have accurate labelling, pricing in accordance with the set Brand Guidelines and Policies & Procedures.₋ Manage the store’s inventory, inventory space maintenance, facilities management, showroom renovation needs, merchandise, staff supervision, customer service & sales, store layout and floor sales in an organized manner to enhance safety and efficiency.₋ Coordinate activities of stock distribution facilitate transportation and receiving of stock in accordance with Tawfeer’s established procedures.₋ Provide on the job training to junior staff in customer service & technical product knowledge to ensure the delivery of accurate information to clients.₋ Manage the resolution of customer complaints in a professional and timely manner.₋ Ensure that the showroom is visually merchandised with a proper workflow in order to increase Sales and enhance the Operational efficiency and that all merchandising is within Brand Guidelines.₋ Perform other duties related to the job as assigned by the Direct Manager.- Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at Tawfeer ₋ Oversee special and appropriate Training Programs for the store employees to ensure smooth workflow ₋ Prepare and submit periodic reports to direct management pertaining to store activities and any issues that may occur.