✨ AI Summary
The Spa Receptionist position at Beach Rotana Abu Dhabi requires an efficient and motivated individual to manage all spa reception duties. Key responsibilities include overseeing reservations, payments, and tracking procedures, ensuring a welcoming atmosphere, managing locker keys and towels, promoting spa services, posting guest charges, and maintaining the cleanliness and order of locker facilities and the reception area. The role emphasizes encouraging sales through comprehensive product and price knowledge.
Ideal candidates will have a diploma/degree in hospitality with previous hotel experience. Strong English communication, interpersonal skills, and computer literacy are required. The role demands a customer-driven individual with excellent guest service skills, the ability to handle complaints, a positive attitude, and the capacity to work effectively under pressure within a fast-paced, multi-cultural team environment.
Requirements
Candidates should possess a diploma or degree in hospitality with prior experience in a hotel setting. Essential skills include strong written and verbal English communication, interpersonal abilities, and computer proficiency. The ideal candidate will be customer-focused, possess excellent guest service skills, and be able to handle complaints effectively.
Description
Job DescriptionWe are currently looking for dynamic, and self motivated Spa professionals who want to move their careers forward.This position is based at Beach Rotana Abu Dhabi.As a Spa Receptionist you are responsible to ensure that all Spa reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as- Oversee all reservations, payment and tracking procedures, established for the Spa facilities as required Create a warm welcome and a friendly atmosphere Issue and retrieve locker keys and towels before and after use Promote all activities and services that are offered within the Spa Post charges in micros that may incurred by guests and carry out correct accounting procedures Periodically check on the cleanliness and order of the locker facilities Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available Encourage sales through full product and price knowledge of offered and available facilitiesSkillsEducation, Qualifications & ExperiencesYou should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.Knowledge & CompetenciesThe ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-Understanding the jobTeamworkTaking ResponsibilityRecognising DifferencesAdaptabilityCustomer Focus