Description
Real Estate Operations Coordinator (Property Management, Leasing & Tenant Coordination) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility required for leasing cycles, rent collection periods, and maintenance coordination)About the RoleAt Pavago, one of our clients is hiring a Real Estate Operations Coordinator to support the day-to-day operations of residential and commercial property portfolios.This is a high-ownership operational role focused on:Tenant communicationLeasing coordinationMaintenance managementProperty system updatesOwner reporting and complianceYou will act as the operational bridge between:TenantsVendorsProperty ownersInternal property management teamsThe ideal candidate is highly organized, detail-oriented, and comfortable managing multiple moving parts in a fast-paced property management environment.If you have experience with:Property management systemsLeasing workflowsTenant communicationMaintenance coordinationThis role is a strong fit.What You’ll OwnTenant Communication & SupportRespond to tenant inquiries related to:Rent paymentsLease termsMaintenance requestsProperty policiesTrack all communication within:YardiAppFolioBuildiumSimilar property management platformsSend reminders for:Rent due datesLease renewalsCompliance noticesLeasing & DocumentationDraft, review, and process:Lease agreementsLease renewalsTenant onboarding documentationManage documentation using:DocuSignDotloopMaintain organized and compliant tenant files including:ApplicationsIdentification recordsInspection reportsSigned agreementsSupport property marketing across:ZillowApartments.comMLS listing platformsProperty Management SystemsMaintain accurate records across property management softwareTrack:Rent collectionsDelinquenciesOccupancy statusLate feesGenerate and reconcile:Rent rollsDelinquency reportsOccupancy trackersMaintenance CoordinationCreate and assign vendor work ordersTrack maintenance tickets from start to completionCoordinate with tenants and vendors to ensure timely issue resolutionVerify vendor invoices against completed work ordersOwner Reporting & Operational UpdatesPrepare:Owner statementsCash flow summariesOccupancy reportsVacancy updatesProvide regular updates regarding:Rent collection statusOpen maintenance issuesLeasing activityEnsure reporting is accurate and delivered on timeCompliance & Quality ControlEnsure all tenant documentation complies with:Local landlord-tenant regulationsFair Housing requirementsInternal compliance standardsMaintain organized, audit-ready property documentationWhat Success Looks LikeTenant issues are resolved quickly and professionallyLease documentation remains accurate and compliantMaintenance requests are handled efficientlyProperty systems stay updated and organizedOwners receive timely and accurate reportingWhat Makes You a Strong FitStrong communication skills with tenants, vendors, and property ownersHighly organized and comfortable managing multiple workflows simultaneouslyDetail-oriented with strong operational follow-throughProblem-solver who balances tenant experience with operational efficiencyAble to work independently in fast-paced environmentsRequirements (Must-Have)Experience2+ years of experience in:Property managementLeasing coordinationReal estate operationsProperty administrationCore SkillsHands-on experience with:YardiAppFolioBuildiumSimilar property management systemsStrong Microsoft Office and Google Workspace skillsFamiliarity with:Lease documentationRent collection workflowsTenant communication processesStrong written and verbal English communicationNice to HaveExperience managing portfolios of 100+ unitsMulti-state property management experienceFamiliarity with:Security depositsTrust accountingOwner statementsProperty accounting workflowsExperience in:Residential property managementCommercial real estateMixed-use portfoliosWhat a Typical Day Looks LikeRespond to tenant inquiries and maintenance requestsProcess leases, renewals, and tenant documentationUpdate rent payments and occupancy records in property systemsCoordinate vendor work orders and maintenance follow-upsPrepare owner reports and operational summariesEnsure all records remain organized and compliantIn short: You keep property operations organized, responsive, compliant, and running efficiently across tenants, vendors, and ownership groups.Key Metrics (KPIs)Rent collection percentageVacancy fill timeMaintenance resolution turnaround timeAccuracy of lease and tenant documentationOwner satisfaction with communication and reportingSystem and operational accuracyWhy This Role Stands OutHigh operational ownership across property workflowsDirect impact on tenant experience and portfolio performanceExposure to leasing, maintenance, reporting, and compliance operationsOpportunity to grow into:Property ManagerOperations ManagerPortfolio Coordinator rolesInterview ProcessInitial Phone ScreenVideo Interview with Pavago RecruiterPractical Task (lease processing or owner reporting scenario)Client InterviewOffer & Background VerificationApply NowIf you:Thrive in organized, operations-heavy environmentsEnjoy coordinating property workflows and tenant communicationCan manage multiple moving parts without losing accuracyWant to grow within real estate and property operationsThis is a strong opportunity to join a fast-moving property management environment and play a key role in daily portfolio operations.