Assistant Relationship Manager

Required Skills

Nice to have:

The ideal candidate will have a relevant educational background, such as a bank apprenticeship or equivalent, and professional experience in the financial industry. Strong language skills (verbal and written) are also required, along with a proven track record in servicing banking clients with complex needs, including onboarding new clients and maintaining existing relationships.

Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Finance, Business Analysis & Consulting Company Industry Finance, Investment & Asset Management At Julius Baer We celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together. The Assistant Relationship Manager (ARM) supports one or more Relationship Managers (RMs) / Group Heads (GHs) in daily operations, administration, and client management. The ARM interacts with internal and external stakeholders, provides clients with relevant information, and supports the RM in implementing customised solutions. Furthermore, the ARM acts as a role model in bringing the best service quality to the RMs/GHs in a fast, professional, and friendly manner, thus helping the team to manage, develop, and grow its client base. They channel client feedback to the relevant individuals/departments within the bank to foster continuous improvement and fast adaptation of processes. Your challenge Client administration & management Supports RMs/GHs in client interaction and all related tasks (systems, processes, files, documents, etc.) with high quality, precision, and timely responsiveness Customizes client requests (reporting, statistics, mailings, etc.) Manages the RM/GH's calendar, prepares client meetings, organizes business trips, completes the post-processing of client calls, client meetings, or business trips for RMs/GHs Compiles presentations, supports in drafting investment proposals and in marketing activities if needed (client reception, meetings, business trips, events, etc.) Ensures coverage in case of own absences Business management Regularly collects and exchanges relevant information necessary for the job Conducts reviews, plans, and always documents his/her work Supports RM/GH in implementation of projects and initiatives, in close alignment with the Group Business Manager Provides professional input proposals for improvements based on experience, incident occurrence, or observation Manages the expense claim process for RMs/GHs Risk management & controls Actively helps manage risk (supports first line of defense), i.e., in client documentation, by raising concerns, following up on issues, and by escalating when in doubt Ensures adherence to local regulations and compliance with internal policies and standards (e.g., new account openings, payment instructions, reviewing client phone calls or signing off at own level of competence, etc.) in collaboration with the respective RMs, GHs, and Group Business Manager Ensures timely clearance of pending items and escalated deficiencies Ensures appropriate ethical and compliant behavior in his/her area of responsibility Ensures correct, meaningful, and understandable documentation of client interaction/client orders in the corresponding tool (e.g., CRM, DiAS) Your profile Personal & social skills A natural team player Ability to relate to colleagues from diverse backgrounds Open, approachable, and displays genuine interest in people and in improving processes Always communicates in a competent and professional manner Highly service oriented and passionate about client servicing Systematic, precise, and diligent working style and the ability to perform under pressure Personal integrity and ethical behavior Professional & technical skills Appropriate understanding of relevant products and services in private banking Basic knowledge of global financial markets and current developments in the industry Sound affinity with the geographic market(s) covered, i.e., familiar with the legal and regulatory environment as well as cultural awareness Education and experience Relevant educational (bank apprenticeship or equivalent) and professional background (work experience in the financial industry) Good language skills (verbal and written) according to specific market requirements Proven track record in servicing banking clients with complex needs (onboarding of new, maintaining and extending current relationships) We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our career site. Is this not quite what you are looking for? Set up a job alert by creating a candidate account. Apply Now