Requirements
Saudi Nationals onlyPrevious experience as an Usher at high profile eventsFluent in English and ArabicProfessional appearance and friendly demeanorHigh school diploma or equivalent (preferred)Strong communication and interpersonal skillsAbility to remain calm and courteous in high-pressure situationsPhysically fit to stand for extended periods and assist with crowd managementFlexible to work evenings, weekends, and holidays as per event schedulesAbout The CompanySIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.Crafting a Homegrown LegacyAll brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.Our Signature BrandsEvery brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally. Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion. We Are Only Getting Started!Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride. People FirstOur team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
Description
As a Seasonal Usher at The Groves, Riyadh's premier lifestyle and entertainment destination, you will play an integral role in delivering an exceptional guest experience within one of the Kingdom's most distinguished seasonal venues. Renowned for its world-class hospitality, vibrant entertainment, premium dining experiences, and beautifully curated surroundings, The Groves welcomes thousands of guests seeking unforgettable moments.As one of the first and last points of contact, you will serve as a brand ambassador, creating memorable first impressions through genuine hospitality, professionalism, and attentive service. You will warmly welcome guests, provide guidance and assistance throughout the venue, and help ensure every visitor enjoys a seamless, safe, and enjoyable experience that reflects The Groves' commitment to excellence.This is a seasonal position running from 1 October 2026 to 10 March 2027.Key ResponsibilitiesDeliver a warm, professional, and memorable welcome to every guest, creating a positive first impression of The Groves.Assist guests with entry procedures, ticket validation, and front desk ticket sales.Provide accurate information regarding attractions, dining venues, entertainment experiences, facilities, and event schedules.Guide guests confidently throughout the venue, ensuring smooth movement and exceptional customer service.Manage queues efficiently while maintaining a calm, organised, and welcoming environment.Monitor access to designated areas and ensure entry protocols are consistently followed.Anticipate guest needs and proactively provide assistance to enhance the overall visitor experience.Observe guest activity and promptly report incidents, concerns, or operational issues to supervisors.Support venue safety procedures and respond professionally during emergencies or evacuations.Maintain the highest standards of cleanliness, presentation, and organisation within assigned areas.Uphold The Groves' premium hospitality standards by demonstrating professionalism, courtesy, and attention to detail at all times.Work collaboratively with colleagues across operations, security, guest services, and event teams to deliver a seamless luxury guest experience.