✨ AI Summary
Imployable is seeking an experienced Customer Service Representative to join their team in Riyadh, Saudi Arabia. The role involves providing exceptional customer support, handling inquiries, and resolving issues efficiently across various communication channels like phone, chat, and email. Key responsibilities include responding to customer requests, providing accurate product information, resolving complaints, following up on open cases, and documenting interactions in the CRM system. Collaboration with internal departments is crucial for ensuring an excellent customer experience. The position requires 1-3 years of prior experience in customer service or call center roles and involves a shift-based schedule with Friday as a fixed day off.
Requirements
Requires 1-3 years of previous experience in customer service or call center roles. Must be able to work rotating shifts, with Friday as a fixed weekly day off.
Description
Customer Service RepresentativeAbout the RoleWe are looking for an experienced Customer Service Representative to join our team and provide exceptional customer support while handling inquiries and resolving issues efficiently and professionally.The role operates on a shift-based schedule, with Friday as a fixed weekly day off.Key ResponsibilitiesRespond to customer calls and messages through various communication channels, including phone, chat, and email, and handle their requests.Provide accurate information about products or services and resolve customer issues and complaints promptly.Follow up on open customer cases and ensure appropriate and satisfactory resolutions.Enter and update customer information and document interaction details in the Customer Relationship Management (CRM) system.Collaborate with internal departments to ensure an excellent customer experience.RequirementsExperience: 1–3 years of previous experience in customer service or call center roles.Work Schedule: Ability to work rotating shifts, with Friday as a fixed weekly day off.