Description
At Grandiose, we are looking for Dark Store Supervisors for E-commerce team in Abu Dhabi location.Role SummaryThe Darkstore In-Charge is the owner of a darkstore’s daily operations. This role ensures that inbound, outbound, inventory, availability, and last-mile handover are executed with discipline and accuracy. The In-Charge leads the site team, ensures SLA adherence, drives operational excellence, and maintains full readiness of the facility.Key ResponsibilitiesStore Operations ManagementLead and manage the full operation of one Darkstore location.Oversee daily inbound, outbound, picking, packing, dispatch, and replenishment activities.Ensure all SOPs are strictly followed across the site — hygiene, safety, receiving, storage, picking, packing, dispatch.Maintain high standards of organization, cleanliness, and operational readiness.Team LeadershipManage and develop the store’s team:Pickers & PackersPlan daily rosters, manage shifts, and ensure full coverage for peak hours.Train new staff and continuously mentor existing teams for speed, accuracy, and discipline.Build a strong culture of accountability, teamwork, and high performance.Inbound, Inventory & AvailabilitySupervise inbound deliveries, receiving, storage, and put-away processes.Ensure strong inventory control — cycle counts, expiry checks, FIFO, and zero shrink mindset.Maintain accurate stock levels and immediate resolution of discrepancies.Manage replenishment to ensure high availability of all SKUs.Picking, Packing & SLA ControlSupervise daily pick-and-pack operations ensuring:Zero error accuracyFast picking speedsStrict SLA adherenceMonitor picker performance and ensure continuous improvement.Escalate any bottlenecks immediately to the Operations Manager.Last-Mile CoordinationWork closely with fleet/riders to ensure efficient dispatch and fast handover.Manage staging area for ready orders.Ensure all orders are delivered within defined SLAs with minimal returns or reships.Facility ManagementEnsure the darkstore facility is fully operational — equipment, chillers, shelves, lighting, and systems.Address maintenance issues immediately and coordinate with relevant teams.Implement safety and hygiene standards across all zones.Reporting & PerformanceTrack and report daily KPIs:SLA performancePicking accuracyOut-of-stock rateInventory accuracyWaste & shrinkPrepare daily store performance reports and raise issues proactively.