Requirements
Requires a diploma or degree in hospitality or a related field, with a minimum of 1 year of relevant experience. Must have excellent communication skills in English and mandatory fluency in Russian. Strong interpersonal skills, teamwork, problem-solving abilities, good judgment, computer proficiency, and property management system skills are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.
What we offer
We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.
Salaries and benefits
Competitive salary
Duty meals provided; breakfast, lunch, dinner, midnight meal, and coffee breaks
Vacation tickets and benefits provided by the hotel
Medical insurance provided
Job description
Main duties and responsibilities:
Be well groomed to the standards laid down.
Comply with all hotel rules and regulations as outlined in the handbook and be aware of company standards and regulations.
Promote a helpful and professional image to the guests and give full cooperation if assistance is required with a prompt, caring, and helpful attitude.
Anticipate the needs of the guests whenever possible to enhance quality service and in turn enhance customer satisfaction.
Welcome all arrival guests with the highest standards and assist all departing guests with any requests.
Ensure that all guests are greeted upon arrival and departure of the hotel.
Offer consistently professional, friendly, warm, and engaging service.
Coordinate and manage communication between guests and staff.
Be available for guests at all times as a point of contact.
Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
Achieve the highest guest satisfaction measured by the TRUST YOU platform.
Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
Ensure the cleanliness and neatness of the front office area.
Review log book, verify outstanding items, and follow up on pending tasks. Identify any special assignments for the day. Check hotel operation, occupancy, functions, groups, VIPs.
File daily guest relations reports and documents systematically.
Give full cooperation to any colleague requiring assistance in a prompt, caring, and helpful manner. Be flexible in assisting in other areas of the hotel in response to business and customer needs.
Encourage and participate in Corporate Social Responsibility (CSR) activities.
Other duties as assigned.
Qualifications
Knowledge and experience
Diploma or degree preferably in hospitality or related field.
Minimum 1 year relevant experience.
Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory.
Competencies
Possesses strong interpersonal skills.
Contributes in the team, works punctually and effectively.
Ascertains and addresses guest and colleague needs.
Motivates individuals and creates and maintains a cohesive team.
Focuses on service with an eye for detail and an approachable attitude.
Works well under pressure, analyzes and resolves problems, and exercises good judgment.
Prioritizes and organizes work assignments and works effectively.
Self-motivates and shows good initiative in a dynamic environment.
Ensures security and confidentiality of guest and hotel information.
Possesses good computer and property management system skills.
Embraces and responds to change effectively.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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