Customer Quality Technician

🏢 Emerson
📍 Shanghai, ChinaFull-timeOn-site
📅 Posted: 5d ago🔄 Updated: 5d ago
CV%
✨ AI Summary
Emerson is seeking a Customer Quality Technician to investigate product quality concerns and drive continuous improvement. The role involves collaborating with customers and sales teams to understand issues, leading cross-functional problem-solving activities, and preparing failure analysis reports. The technician will also provide on-site customer support when needed and work with various internal teams to achieve quality objectives. Ideal candidates will have a technical secondary school education or equivalent, along with experience in quality, manufacturing, engineering, or customer service. Key requirements include strong analytical and problem-solving skills, effective communication, proficiency in Microsoft Office, and the ability to travel. Preferred qualifications include experience in product failure analysis, quality management systems, and technical reporting.
Required Skills
Productivity & Workplace Tools
○Word○Excel○PowerPoint
Nice to have:
Other
○product failure analysis○quality tools
Soft Skills & Professional Competencies
○Root Cause Analysis○Problem Solving○Collaboration○Communication○Presentation Skills
Information Technology
○Quality Assurance
Business, Sales & Management
○Process Improvement○Progress Reporting
🎁 Benefits & Perks
The job description does not explicitly mention benefits.
Requirements
Requires technical secondary school education or equivalent, with experience supporting quality, manufacturing, engineering, or customer service. Must be able to investigate issues, gather and analyze data, and support problem-solving. Strong written and verbal communication, proficiency in Microsoft Office, basic English reading skills, and willingness to travel are essential. Preferred qualifications include experience in product failure analysis, quality management systems, and technical report preparation.
Description
In This Role, Your Responsibilities Will Be:
    • Partner with customers and sales teams to understand, verify, and document quality concerns and gather relevant information related to product performance and failure investigations.
    • Lead cross-functional problem-solving activities to identify root causes and implement effective corrective and preventive actions.
    • Prepare clear, professional failure analysis reports and communicate findings to internal and external stakeholders.
    • Drive continuous improvement initiatives focused on product quality, reliability, performance, and customer satisfaction.
    • Provide on-site customer support when required to investigate issues and support resolution activities.
    • Collaborate with manufacturing, engineering, quality, and commercial teams to achieve quality objectives and enhance customer experience.
    • Support additional projects and responsibilities as assigned.

 
Who You Are:
  • You build strong partnerships and work collaboratively with others to meet shared objectives. You gain the confidence and trust of others through honesty, integrity, and authenticity. You focus on creating solutions that address customer needs and deliver value. You consistently achieve results, even under challenging circumstances, while maintaining a commitment to quality and continuous improvement.

 
For This Role, You Will Need:
    • Technical secondary school education, vocational training, or equivalent technical qualification.
    • Experience supporting quality, manufacturing, engineering, customer service, or a related technical environment.
    • Ability to investigate issues, gather information, analyze data, and support problem-solving activities.
    • Effective written and verbal communication skills with the ability to collaborate across different functions and communicate with customers.
    • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
    • Basic English reading skills to review technical documents and communicate in a global business environment.
    • Ability and willingness to travel to customer sites when required.

 
Preferred Qualifications That Set You Apart:
    • Experience conducting product failure analysis, root cause investigations, or quality improvement projects.
    • Knowledge of quality management systems, quality tools, or continuous improvement methodologies.
    • Experience working in a manufacturing, industrial, engineering, or customer-facing environment.
    • Strong organizational skills and the ability to manage multiple priorities effectively.
    • Experience preparing technical reports and presenting findings to stakeholders.

 
Our Culture & Commitment to You:
  • At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
    We are committed to creating an inclusive workplace where everyone can contribute their unique perspectives and talents. We encourage applications from candidates with diverse backgrounds, experiences, and career paths. At Emerson, we recognize that skills, potential, and a willingness to learn are valuable qualities that help individuals succeed and grow.
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00